This is Going to make your Head Spin

This morning we received an email from AT&T stating that our "service order" was complete. What service order? I decide this requires a phone call from me. (note: me and customer service people don't get along too well)

First - I need the phone number. AT&T provides a link to the phone number (would it have been too difficult just to give me the number) I call... then go throw 2 minutes of talking to a robot... grrr... say "yes", "I see you are calling from 920-....." say "no", "I do not understand your request, can you say it a different way"

Finally I get to a real person. She asks for my phone number... grrr.. the robot knew my number, how come you don't?

The lady then goes on tell me she has to ask my permission (due to some new federal law) to sell me their products crap at the end of this call.

AT&T"Do I have your permission?"
Me "ah.. NO"

I go on to tell her about my email - this service order.

AT&T: "Well, that is what I was just talking about - the permission"

me: "what? I want to know about this service order. I didn't ask for any change on my account"

AT&T: "the email is to inform you that we added to your account that we have to now ask your permission to sell AT&T products"

me: "are you serious? You spammed me ... now I had to call you to find out that you now have to ask permission to sell your crap? Is that what you are saying?

AT&T: "I wouldn't use those words - but yes"

me: "well thanks for spamming me and wasting my time - It's nice to know you have to ask permission now to sell your products but that it's still okay to spam me. Have a good day"

Click.

Is AT&T being run by the government? Because they seem about as efficient.

Monster Truck

Today I had to take my little Saturn in to get some work done before the warranty is up (in 1000 miles) The work will be free - I like free. Saturn was kind enough to offer me a rental car while this work is being done. Cool, I thought. I was driven to the car rental place and they give me this monster truck. I got a 2007 Dodge Ram 1500. I asked the car dealer guy for something else. He said it was only vehical they had. (I doubt that - they are in the business of renting cars!) I was not pleased. Here are the reasons why:

1/ I've never driven a truck. It was weird to drive something that big. It was a joke to watch me try to buckle Elijah's car seat in.. I couldn't reach one side so I had to crawl around to the other.

2/ I am 5 foot nothing... I had to rappel down the side to get out.

3/ According to our government I get 14 mpg in my rented monster truck. My little Saturn gets 23. I don't always believe the government numbers. What I do know is I was given my truck 3/8 full. The needle is now between 3/8 and a 1/4 full. All I did was drive home. I'm guessing that cost me $10 right there! grrrr

I'm a big believer in the "customer is always right". When I got home I called the Saturn dealership to see how they satisfy me. I'm still waiting for my return phone call.

Update: Bob from Saturn just called. Saturn will be paying for my fuel for the day. I'm happy again.

Question: Would you be upset by this? or should I just enjoy the monster truck?

Grocery Spending:
Down to Earth Nutrition $2.48